Tag Archives: France

France demands end to Syria air strikes as more hit rebel-held Ghouta

People and cars are seen in old town in Aleppo, Syria February 8, 2018.

By Dahlia Nehme and Matthias Blamont

BEIRUT/PARIS (Reuters) – France demanded an end to air strikes in Syria on Friday as warplanes mounted further attacks on a rebel stronghold near Damascus where a war monitor said government bombardments have killed 229 people, the deadliest week in the area since 2015.

President Bashar al-Assad, who has seized a clear advantage in the war with Russian and Iranian help, is hammering two of the last key rebel pockets of Syria – the Eastern Ghouta outside Damascus and Idlib in the northwest near the Turkish border.

The multi-sided conflict is raging on other fronts too, with Turkey waging a big offensive in a Kurdish-controlled area of northwestern Syria, the Afrin region, where Ankara is targeting Kurdish militia forces it sees as a threat to its security.

Diplomacy is making no progress toward ending a war now approaching its eighth year, having killed hundreds of thousands of people and forced half the pre-war Syrian population of 23 million from their homes, with millions forced out as refugees.

“We are very worried. The air strikes need to end,” French Defence Minister Florence Parly said on France Inter radio. “Civilians are the targets, in Idlib and in the east of Damascus. This fighting is absolutely unacceptable.”

Russia, Assad’s most powerful ally, said on Thursday a ceasefire was unrealistic. The United Nations called on Tuesday for a humanitarian truce of at least one month to allow for aid deliveries and evacuations of the wounded.

France and 1the United Nations have repeatedly called in past months for the opening of aid corridors to alleviate Syria’s humanitarian crisis. The Paris government has also urged Moscow in private to consider ways to alleviate the crisis, but those efforts have not materialized into results on the ground.

Russian President Vladimir Putin and French President Emmanuel Macron discussed the Syrian peace process by phone on Friday, the Kremlin said in a statement.

A boy is seen running after an air raid in the besieged town of Douma in eastern Ghouta in Damascus, Syria February 8, 2018

A boy is seen running after an air raid in the besieged town of Douma in eastern Ghouta in Damascus, Syria February 8, 2018. REUTERS/Bassam Khabieh

“CATASTROPHE”

In the Eastern Ghouta, the last major rebel area near Damascus, residents described one of the most extensive bombing campaigns of the war, with multiple towns being hit simultaneously and people driven into shelters for days.

“My brother was hit yesterday in an air strike and we had to amputate his leg. Thank God it was only this,” said an Eastern Ghouta resident reached by Reuters on Friday. “He was hit by shrapnel while sitting in his home,” said the resident, who identified himself as Adnan, declining to give his full name.

“The people here have collapsed, people are seen talking to themselves in the streets. They don’t know where to go,” said Siraj Mahmoud, a spokesman with the Civil Defence rescue service in the rebel-held area. “We are living a catastrophe.”

The Syrian Observatory for Human Rights, which reports on the war using what it describes as a range of sources on all sides, said the air strikes had killed 229 people in the last four days, the Eastern Ghouta’s biggest weekly toll since 2015.

“Children in Eastern Ghouta are being starved, bombed and trapped. Schools are supposed to be safe places for children, protected under international law, yet they are being attacked every single day,” said Sonia Khush, Save the Children’s Syria Response Director in a statement.

“Children and teachers are terrified that at any moment they could be hit. The siege means there is nowhere for them to escape.”

The Syrian government has repeatedly said it targets only armed rebels and militants.

The World Food Programme, in an interview with Reuters on Thursday, reiterated the call for a cessation of hostilities to enable aid deliveries, but also noted that the Syrian government was not giving necessary permits to delivery aid.

“It has been now almost 60 days since we had the last convoy to a besieged area,” Jakob Kern, the WFP country director in Syria, told Reuters in a phone interview from Damascus.

“The frustration is two-fold. One is that we don’t get approvals to actually go but even if we got approvals, there just is too much fighting going on,” he said, pointing to hostilities in Idlib, Eastern Ghouta, Afrin and the south.

TURKISH AIR CAMPAIGN

The Turkish army, which launched an air and ground offensive into Afrin on Jan. 20, said it carried out air strikes on Kurdish YPG militia targets in the Afrin region. The Observatory said the strikes killed seven combatants and two civilians.

The overnight attacks came after a lull in Turkish air strikes following the shooting down of a Russian warplane elsewhere in Syria last weekend.

The air strikes destroyed 19 targets including ammunition depots, shelters and gun positions, the Turkish armed forces said in a statement without specifying when the raids were conducted. The raids began at midnight, state-run Anadolu news agency said.

Ankara regards the YPG as a terrorist group and an extension of the Kurdistan Workers Party (PKK) that has waged a three-decade insurgency on neighboring Turkish soil.

Turkish President Tayyip Erdogan and Putin, his Russian counterpart, spoke by telephone on Thursday and agreed to strengthen military and security service coordination in Syria, according to the Kremlin.

The YPG and its allies have set up three autonomous cantons in Syria’s north, including Afrin, since the war began in 2011.

(Reporting by Dahlia Nehme, Tom Perry and Ellen Francis in Beirut, Daren Butler in Istanbul, Stephanie Nebehay in Geneva, Matthias Blamont and John Irish in Paris; writing by Tom Perry; editing by Mark Heinrich)

France says won’t accept Syria circumventing chemical weapons’ ban

A U.N. chemical weapons expert, wearing a gas mask, holds a plastic bag containing samples from one of the sites of an alleged chemical weapons attack in the Ain Tarma neighbourhood of Damascus, Syria August 29, 2013.

PARIS (Reuters) – France said on Friday it was “deeply concerned” that Syria’s government was flouting its pledges to stop using chemical weapons and Paris was working with its partners to shed light on recent suspected toxic gas attacks.

Senior U.S. officials said on Thursday that the Syrian government may be developing new types of chemical weapons, and U.S. President Donald Trump is prepared to consider further military action if necessary to deter chemical attacks.

Rescue workers and medical groups working in the rebel-held enclave of Eastern Ghouta, near to Damascus, have accused government forces of using chlorine gas three times over the last month, including on Thursday morning.

French foreign ministry spokeswoman Agnes Von der Muhll said that reports from the OPCW, the global chemical weapons watchdog, indicated that Damascus had not met commitments made in 2013 to fully abandon its chemical stockpiles and was not conforming with international conventions banning their use.

“This gives rise to our deepest concern. France does not accept that the convention prohibiting chemical weapons be challenged,” von der Muhll told reporters in a daily online briefing.

President Bashar al-Assad’s government denies using chemical weapons, which it agreed to destroy in 2013 under an agreement brokered by Russia and the United States.

“We are actively working with our partners on this issue and on all reports of new chemical attacks in Syria,” von der Muhll said.

A deadly sarin attack on a rebel-held area in April 2017 prompted Trump to order a missile strike on the Shayrat air base, from which the Syrian operation is said to have been launched.

French President Emmanuel Macron has said that Paris could launch unilateral air strikes against targets in Syria if a new chemical attack took place, although he has since said he would coordinate any action with Trump.

(Reporting by John Irish; Editing by Leigh Thomas)

Turkey dismisses French marks on Syria campaign as ‘insults’

A Turkish Army vehicle leaves from a military post near the Turkish-Syrian border in Kilis province, Turkey January 31, 2018.

ANKARA (Reuters) – Turkey on Thursday dismissed cautionary remarks from France about its military operation in northern Syria as “insults”, signaling continued strain between Ankara and its NATO allies over the incursion.

French President Emmanuel Macron on Wednesday warned Turkey that the operation in the northern Afrin region should not become an excuse to invade Syria and that he wanted Ankara to coordinate its action with its allies.

Turkey launched the air and ground offensive, dubbed “Operation Olive Branch”, nearly two weeks ago to target the Syrian Kurdish YPG militia in Afrin. But the incursion has put pressure on relations with the West, particularly the United States, which has backed the Kurdish fighters and has its own troops on the ground supporting them in other parts of Syria.

“We consider a country like France giving us reminders about an operation we are carrying out in accordance with international laws to be insults,” Foreign Minister Mevlut Cavusoglu told reporters in Ankara.

“We are using our right to self defense, this is in line with UN Security Council decisions and not an invasion. They shouldn’t be two-faced,” he said.

France, like the United States, has extended arms and training to a YPG-led militia in the fight against Islamic State in Syria. That has infuriated Turkey, which considers the YPG terrorists and an extension of the outlawed Kurdistan Workers Party (PKK).

The PKK, considered a terrorist organization by Turkey, the United States and the European Union, has waged a three-decade insurgency in Turkey’s largely Kurdish southeast.

Cavusoglu said Syrian peace talks in Geneva needed to be revived, adding that the Syrian government needed to start negotiating in order to do so, after a Russian-sponsored conference on reaching peace in Syria was held this week in the Black Sea resort town of Sochi.

The talks, which Russia has called a Syrian Congress on National Dialogue, ended on Tuesday with a statement calling for democratic elections, but ignoring key opposition demands after a day marred by squabbles and heckling of the Russian foreign minister.

(Reporting by Tuvan Gumrukcu; Editing by David Dolan and Peter Graff)

Rocky day for Syria talks in Russia: Lavrov heckled, opposition quits

Participants react as they attend a session of the Syrian Congress of National Dialogue in the Black Sea resort of Sochi, Russia January 30, 2018.

By Kinda Makieh and Maria Tsvetkova

SOCHI, Russia (Reuters) – A Syrian peace conference in Russia was marred by discord on Tuesday after the Russian foreign minister was heckled, an opposition delegation refused to leave the airport on arrival, and delegates squabbled over who should preside over the event.

Russia, a staunch ally of Syrian President Bashar al-Assad, was hosting what it called a Syrian Congress of National Dialogue in the Black Sea resort of Sochi that it hoped would launch negotiations on drafting a new constitution for Syria.

But in a blow to Moscow, which has cast itself as a Middle East peace broker, the event was boycotted by the leadership of the Syrian opposition, while powers such as the United States, Britain and France stayed away because of what they said was the Syrian government’s refusal to properly engage.

Western countries support a separate U.N.-mediated peace process, which has so far failed to yield progress toward ending a war that is entering its eighth year. The latest round of those talks took place in Vienna last week.

Russian Foreign Minister Sergei Lavrov helped open the conference on Tuesday by reading out a statement from President Vladimir Putin saying the conditions were ripe for Syria to turn “a tragic page” in its history.

But some delegates stood up and began heckling him, accusing Moscow of killing civilians in Syria with its air strikes.

The incident was broadcast on Russian state TV where two security guards were shown approaching one man in the audience indicating that he should sit down.

Other delegates shouted out their support for Russia. Lavrov told the delegates to let him finish speaking, saying they would have their say later.

Several delegates, who declined to be identified, told Reuters that organizers had later been forced to suspend a plenary session due to squabbling among delegates over who would be chosen to preside over the congress.

FLAG ROW

In a further setback, one group of delegates, which included members of the armed opposition who had flown in from Turkey, refused to leave Sochi airport until Syrian government flags and emblems which they said were offensive were removed.

Ahmed Tomah, the head of the delegation, said his group was boycotting the congress and would fly back to Turkey because of the flag row and what he called broken promises to end the bombardment of civilians.

“We were surprised that none of the promises that were given had been kept, the ferocious bombing of civilians had not stopped nor the flags and banners of the regime (been) removed,” he said in a video recorded at the airport.

Artyom Kozhin, a senior diplomat at the Russian Foreign Ministry, acknowledged there had been some complications.

“Some problems have arisen with a group of the armed opposition that has come from Turkey which has made its participation dependent on additional demands,” Kozhin wrote on social media.

Lavrov had spoken by phone twice to his Turkish counterpart and been told that the problem would be resolved, said Kozhin.

Turkish and Iranian government delegations attended the congress, as did U.N. Syria envoy Staffan de Mistura.

Vitaly Naumkin, a Russian expert on the Middle East employed by de Mistura as an adviser, told reporters that the problems encountered by organizers had not tarnished the event.

“Nothing awful happened,” said Naumkin. “Nobody is fighting anyone else. Nobody is killing anyone. These were standard working moments.”

Russian officials have complained of attempts to sabotage the conference, which was originally billed as a two-day event but was reduced to a one-day event at the last minute.

(Additional reporting by Dahlia Nehme in Beirut, Tulay Karadeniz in Ankara, Tom Miles in Geneva and Suleiman Al-Khalidi in Amman; Writing by Andrew Osborn; Editing by Peter Graff)

Nearly 1,500 evacuated in Paris region as rising Seine poses flood risk

A view shows the flooded banks of the Seine River and the Eiffel Tower.

PARIS (Reuters) – Nearly 1,500 people have been evacuated from homes in the Paris region, with authorities on alert for any major flood risk after the levels of the swollen River Seine rose further on Sunday.

Michel Delpuech, head of the Paris police body, told reporters that around 1,500 people had been moved out of homes in the Ile de France region comprising the French capital and its suburbs.

“The waters will only go away slowly,” added Delpuech.

The Seine’s waters were set to peak later on Sunday or early on Monday close to levels which led to similar flooding in 2016, authorities said.

The overflowing waters have already engulfed riverside walkways in Paris and led the world-famous Louvre museum to close a basement display of Islamic art.

Paris’s “Bateaux Mouches” tourist boats have been shut down due to the high waters while swans have been seen swimming where there are usually pavements and rats forced up onto the streets.

Flooding caused destruction in Paris in 1910 when the Seine rose by 8.65 meters, although no deaths were recorded there.

(Reporting by Sudip Kar-Gupta and Pascale Antonie; Editing by Catherine Evans)

European powers urge Trump to preserve Iran nuclear deal

Britain's Foreign Secretary Boris Johnson attends a news conference with French Foreign Minister Jean-Yves Le Drian, German counterpart Sigmar Gabriel and European Union's foreign policy chief Federica Mogherini after meeting Iran's Foreign Minister Mohammad Javad Zarif (unseen) in Brussels, Belgium January 11, 2018.

By Robin Emmott

BRUSSELS (Reuters) – Britain, France and Germany called on Donald Trump on Thursday to uphold a pact curbing Iran’s nuclear ambitions on the eve of a sanctions ruling by the U.S. president they fear could torpedo an accord he has relentlessly criticized.

Hailed by its admirers as key to stopping Iran from building a nuclear bomb, the deal lifted economic sanctions in exchange for Tehran limiting its nuclear program. It was also signed by China, France, Russia, Britain, Germany and the European Union.

The U.S. Congress requires the president to periodically certify Iran’s compliance and issue a waiver to allow U.S sanctions to remain suspended. The next deadline is on Friday.

In sharp contrast to Trump’s view that the 2015 pact was “the worst deal ever negotiated”, the foreign ministers of the three countries and the EU’s top diplomat said there was no alternative to it and that sanctions should remain lifted.

“We agree on this approach, we want to protect (the deal) against every possible decision that might undermine it,” Germany’s Sigmar Gabriel said alongside his French and British counterparts and EU foreign policy chief Federica Mogherini after meeting Iran’s Foreign Minister Mohammad Javad Zarif.

“It is absolutely necessary to have this to prevent the development of nuclear weapons at a time when other parts of the world are discussing how to get them,” Gabriel said, later specifically mentioning North Korea in his remarks.

Trump’s choice comes at a delicate time for Iran’s government, which faced protests over economic hardships and corruption that are linked to frustration among younger Iranians who hoped to see more benefits from the lifting of sanctions.

The meeting in Brussels was choreographed to send a message to Washington before Trump is due to decide whether to re-impose oil sanctions lifted under the deal. If that happens, Iran has said it would no longer be bound by the pact and could return to producing enriched uranium.

Zarif tweeted that the Brussels meeting had shown a “strong consensus” that Iran was complying with the pact, had the right to enjoy its economic benefits and “any move that undermines (it) is unacceptable”.

“E3 (Germany, France and Britain) and EU fully aware that Iran’s continued compliance (is) conditioned on full compliance by the US,” Zarif added.

European countries have benefited from renewed trade with Iran as sanctions have been lifted, while U.S. companies are still largely barred from doing business with the Islamic Republic due to other sanctions unrelated to the nuclear issue..

“GOOD NEIGHBOUR”

“The deal is working. It is delivering on its main goal which means keeping the Iranian nuclear program in check and under close surveillance,” Mogherini said, adding that the International Atomic Energy Agency had shown in nine reports that Iran is meeting its commitments.

British Foreign Secretary Boris Johnson said the pact was also a way for Iran to show it was “a good neighbour” in the region by complying.

Trump formally rejected the deal in October, although the United States has not yet pulled out.

That major shift in U.S. policy put the United States at odds with its European allies, as well as Russia and China that are also signatories to the nuclear accord, in the most visible transatlantic split on foreign policy since the 2003 U.S. invasion of Iraq.

European governments are troubled by Trump’s “America first” rhetoric and inconsistent statements on NATO and the European Union, while they consider the Iran nuclear deal one of West’s the biggest diplomatic achievements in decades.

In a gesture to Trump, France’s Foreign Minister Jean-Yves Le Drian said Paris shared Washington’s concerns about Iran’s ballistic missile program and involvement in wars in Yemen and Syria, but stressed the nuclear deal should still stand.

“We do not hide other disagreements, which exist … both in the ballistic field and over Iran’s actions in the whole region,” Le Drian said.

Tehran has repeatedly vowed to continue building up its ballistic missile arsenal, one of the biggest in the Middle East, saying it is for defense purposes only. The West sees it as a threat and has installed a U.S.-built missile shield in southeastern Europe, under NATO command.

Gabriel said Zarif agreed at the Brussels meeting to discuss the issues in a more regular and structured way, but diplomats said there was no immediate timetable for talks.

(Additional reporting by Robert-Jan Bartunek and Peter Maushagen; Editing by Robin Pomeroy, William Maclean)

Migrants risk death crossing Alpine mountains to reach France

Abdullhai, 38, from Guinea, is helped by a friend as they try to cross part of the Alps mountain range from Italy into France, near the town of Bardonecchia, in northern Italy, December 21, 2017.

By Siegfried Modola

BARDONECCHIA, Italy (Reuters) – It took Abdullhai almost three years to get from his home in Guinea to a rocky, snow-covered Alpine mountain pass in the dead of winter, for what he hopes will be the final stage of his journey into France.

The terrain is steep and dangerous and he and a group of five other migrants face risks ranging from losing their footing on steep drops, being struck by falling rocks or succumbing to the -9C (15°F) temperatures in clothing ill-suited to the terrain.

Abdullhai, 38, is one of hundreds of migrants who over the last year have attempted to cross from Italy into France through high mountain passes, in a bid to evade increased border security put in place at easier crossing points. His group crossed into France in December.

In Guinea, he left behind his wife and three children, including a two-year old son whom he has never seen.

“Our life in Guinea is not good,” said Abdullhai, 38, who like his friends asked that his last name not be published in this story.

“There is no work there and no future for my children. Here in Europe we can have a future. We can find work and live a life with some dignity. This is worth a try for me.”

A migrant rests after crossing part of the Alps mountain range from Italy into France, near the town of Nevache in southeastern France, December 21, 2017.

A migrant rests after crossing part of the Alps mountain range from Italy into France, near the town of Nevache in southeastern France, December 21, 2017. REUTERS/Siegfried Modola

The number of migrants making perilous journeys has fallen since over one million arrived in Europe from the Middle East and Africa in 2015. There were 171,635 arrivals by boat officially recorded in 2017, down from 363,504 in 2016.

As the group huddled around a fire in a cave during a rest on their journey, others told stories of being jailed and tortured, or of being orphaned and looking at uncertain futures in their home country.

The crossings have become more perilous with heavy snowfall.

On Jan. 10, Reuters spoke with three migrants, a 24-year-old Senegalese man, a 31-year-old man from the Democratic Republic of Congo and a 37-year-old from Pakistan who were attempting to cross into France.

They managed to cross the border, but abandoned their trek, exhausted and despondent, and were returned to Italy.

But they are at least alive. The International Organisation for Migration estimates that 20,000 people have died in the Mediterranean itself while trying to reach Italy.

Nor does it compare to the hardships that some of those making the journey have already endured to get as far as they have.

Discarded clothes are seen by a mountain pass near the Italian-French border from where migrants have attempted to pass into France, near the Mediterranean coastal town of Ventimiglia in northern Italy,

Discarded clothes are seen by a mountain pass near the Italian-French border from where migrants have attempted to pass into France, near the Mediterranean coastal town of Ventimiglia in northern Italy, December 2, 2017. REUTERS/Siegfried Modola

“I was imprisoned and tortured in Libya for many months. I was forced to work for free. Just look at my scars,” said Kamarra, 28, from Guinea, lifting his shirt and pulling down his trousers at the side to show marks on his body and hip.

“After all that, crossing the Alps is not a big deal for me.”

For a photo essay about the migrant crossings, click here:http://reut.rs/2EyeDmR

(Additional reporting by Eleanor Biles; Writing by Mark Hanrahan in London; Editing by Richard Balmforth)

Iran says it might reconsider cooperation with U.N. nuclear watchdog

Head of Iran's Atomic Energy Organization Ali-Akbar Salehi attends the opening of the International Atomic Energy Agency (IAEA) General Conference at their headquarters in Vienna, Austria September 18, 2017.

By Bozorgmehr Sharafedin

LONDON (Reuters) – Iran said on Monday it might reconsider its cooperation with the U.N. nuclear watchdog if the United States failed to respect its commitments in the nuclear deal Tehran struck with world powers in 2015.

U.S. President Donald Trump must decide by mid-January whether to continue waiving U.S. sanctions on Iran’s oil exports under the terms of the nuclear pact that eased economic pressure on Tehran in exchange for limits on its nuclear program.

In October, Trump refused to certify that Iran was complying with the deal, also known by its acronym JCPOA, even though the International Atomic Energy Agency (IAEA) said it was.

“If the United States does not meet its commitment in the JCPOA, the Islamic Republic of Iran would take decisions that might affect its current cooperation with the International Atomic Energy Agency (IAEA),” Iran’s nuclear chief, Ali Akbar Salehi, was quoted as telling IAEA Director General Yukiya Amano in a phone call.

The IAEA is an international organization that seeks to promote the peaceful use of nuclear energy, and is scrutinizing Iran’s compliance with the agreement.

Supporters of the deal insist that strong international monitoring will prevent Iran from developing nuclear bombs. Iran has denied that it is seeking nuclear weapons.

Iranian foreign ministry spokesman Bahram Qasemi said on Monday that Tehran “would not prejudge the decision that America would take on January 13,” but said it was ready for all possible outcomes and “all options were on the table”.

Deputy foreign minister Abbas Araghchi said world powers should be ready for a possible U.S. withdrawal from the deal.

“The international community might come to this conclusion that the United States will withdraw from the JCPOA in the next few days,” Araghchi was quoted as saying by the state news agency IRNA.

“The international community must be ready for this development,” Araghchi added, warning that such a decision would affect stability in the region.

Trump is weighing whether the pact serves U.S. security interests, while the other world powers that negotiated it – France, Germany, Britain, Russia and China – still strongly support it.

U.S. Defense Secretary Jim Mattis said in September that the United States should consider staying in the Iran deal unless it were proven that Tehran was not abiding by the agreement or that it was not in the U.S. national interest to do so.

(Reporting by Bozorgmehr Sharafedin; Editing by Robin Pomeroy, William Maclean)

Macron wants anti-‘fake news’ law in 2018

French President Emmanuel Macron delivers his New Year wishes to the members of the press corps at the Elysee Palace in Paris, France, January 3, 2018.

PARIS (Reuters) – President Emmanuel Macron said on Wednesday he would overhaul French media legislation this year to fight the “fake news” spread on social media which he said threatened liberal democracies.

Since he was elected last year, Macron has criticized Russian media in particular, openly accusing TV channel RT of sowing disinformation about him via its website and social media during the presidential election.

“If we want to protect liberal democracies, we must have strong legislation,” Macron told a news conference.

Macron said the legislation would concern social media platforms, especially during election periods, and deeply change the role of France’s media watchdog CSA.

(Reporting by Michel Rose; Editing by Ingrid Melander)

Apple apologizes after outcry over slowed iPhones

Apple CEO Tim Cook stands in front of a screen displaying the IPhone 6 during a presentation at Apple headquarters in Cupertino, California October 16, 2014.

By Stephen Nellis

(Reuters) – Facing lawsuits and consumer outrage after it said it slowed older iPhones with flagging batteries, Apple Inc is slashing prices for battery replacements and will change its software to show users whether their phone battery is good.

In a posting on its website Thursday, Apple apologized over its handling of the battery issue and said it would make a number of changes for customers “to recognize their loyalty and to regain the trust of anyone who may have doubted Apple’s intentions.”

Apple made the move to address concerns about the quality and durability of its products at a time when it is charging $999 for its newest flagship model, the iPhone X.

The company said it would cut the price of an out-of-warranty battery replacement from $79 to $29 for an iPhone 6 or later, starting next month. The company also will update its iOS operating system to let users see whether their battery is in poor health and is affecting the phone’s performance.

“We know that some of you feel Apple has let you down,” Apple said in its posting. “We apologize.”

On Dec. 20, Apple acknowledged that iPhone software has the effect of slowing down some phones with battery problems. Apple said the problem was that aging lithium batteries delivered power unevenly, which could cause iPhones to shutdown unexpectedly to protect the delicate circuits inside.

That disclosure played on a common belief among consumers that Apple purposely slows down older phones to encourage customers to buy newer iPhone models. While no credible evidence has ever emerged that Apple engaged in such conduct, the battery disclosure struck a nerve on social media and elsewhere.

Apple on Thursday denied that it has ever done anything to intentionally shorten the life of a product.

At least eight lawsuits have been filed in California, New York and Illinois alleging that the company defrauded users by slowing devices down without warning them. The company also faces a legal complaint in France, where so-called “planned obsolesce” is against the law.

(Reporting by Stephen Nellis; Editing by Andrew Hay)