Under Europe’s virus lockdown, social media proves a lifeline

By Luke Baker

LONDON (Reuters) – Hundreds of millions of Europeans are getting to grips with weeks of a massively contracted existence under lockdown.

The goal is clear and very serious — reduce the spread of a deadly virus, keep critical medical resources and hospital beds free for the most vulnerable, save lives.

But behind that sobering objective lies a new challenge for many: hours inside the same four walls, no office chatter, no social contact, kids to entertain (if you have them and they are not in school), the lure of the fridge.

The reality of the new reality is that social media has become a near-essential resource. Whether for news, shared experiences, comic relief or a heated discussion, Twitter, Facebook and Instagram have become a lifeline to many.

While in Italy, tenors and the less tuneful have taken to singing songs from their balconies to cheer up neighbors and build solidarity, videos of the performances have entertained millions far beyond Italy on social media.

Chris Martin, lead singer of the band Coldplay, took to Facebook on Monday to put on a live gig for people self-isolating, tagging it #TogetherAtHome. Singer John Legend took up the baton and said he would do the same on Tuesday.

For anyone tracking the ins and outs of the virus, whether infection rates, epidemiological research, or the infection lag between Italy and its neighbors, Twitter is a constant source of information (and, be warned, misinformation).

While European leaders have been holding news conferences or delivering televised addresses, these are at best once a day.

Online, there is a constant stream of news, commentary from experts, graphs analyzing the virus, and videos from people in Italy (which is 10-14 days ahead in terms of the infection spread) recounting what they wished they had known 10 days ago.

As working from home (#WFH on Twitter) becomes the norm, there are tips on how best to do it, where to set up a desk, how to stay focused, and if you don’t have a desk, how an ironing board can double as an excellent, adjustable alternative.

Among the tips for those doing conference calls from home are the obvious — make sure to get out of your pyjamas and brush your hair, even if you don’t necessarily have to be wearing trousers if you’re sitting behind a desk.

On Facebook, home workouts have proved popular, with people posting the best ways of staying fit while confined to a room. One popular video involves a woman doing a routine around a load of toilet rolls, which have been the object of hoarding by consumers worried about the impact of the virus.

As always, pets have proved a hit. Alongside WFH advice, many have been posting pictures of their cats and dogs, some of which look surprised by all the sudden unexpected attention.

For many, the surge in social media use in recent years has been an awful contradiction — rather than making people more friendly, it has tended to cut them off, cause division and fuel anger and resentment, not sociability.

But as Europe adjusts to the reality of self-isolation, there are signs social media can bring out the best in people, not just the boastful or argumentative bits many decry.

On Twitter, alongside advice on working from home or looking after elderly relatives, users are opening their direct messages, allowing anyone to contact them, and inviting those who want to talk or share concerns to get in touch.

(Editing by Alexandra Hudson)

Harvey Weinstein jury selection: bias, big data and ‘likes’

By Tom Hals

(Reuters) – When lawyers in the Harvey Weinstein rape trial question potential jurors on Thursday, they may already know who has used the #MeToo hashtag on Twitter or criticized victims of sexual harassment in a Facebook discussion.

The intersection of big data capabilities and prevalence of social media has transformed the business of jury research in the United States, which once meant gleaning information about potential jurors from car bumper stickers or the appearance of a home.

Now, consultants scour Facebook, Twitter, Reddit and other social media platforms for hard-to-find comments or “likes” in discussion groups or even selfies of a juror wearing a potentially biased t-shirt.

“This is a whole new generation of information than we had in the past,” said Jeffrey Frederick, the director of Jury Research Services at the National Legal Research Group Inc.

The techniques seem tailor-made for the Weinstein trial, which has become a focal point for #MeToo, the social media movement that has exposed sexual misconduct by powerful men in business, politics and entertainment.

Weinstein, 67, has pleaded not guilty to charges of assaulting two women. The once-powerful movie producer faces life in prison if convicted on the most serious charge, predatory sexual assault.

On Thursday, the legal teams will begin questioning potential jurors, a process known as voir dire. More than 100 people passed an initial screening and the identities of many of those people have been known publicly for days, allowing for extensive background research.

Mark Geragos, a defense lawyer, said it is almost malpractice to ignore jurors’ online activity, particularly in high-profile cases.

When Geragos was representing Scott Peterson, who was later found guilty of the 2002 murder of his pregnant wife Laci, it came to light that a woman told an internet chatroom she had duped both legal teams to get on the California jury.

“You just never know if someone is telling the truth,” said Geragos.

Weinstein’s lawyer, Donna Rotunno, told Reuters recently that her team was considering hiring a firm to investigate jurors’ social media use to weed out bias.

The Manhattan District Attorney’s office does not use jury consultants and office spokesman Danny Frost declined to comment if prosecutors were reviewing potential jurors’ social media.

Frederick’s firm, which has not been involved in the Weinstein case, creates huge databases of online activity relevant to a case, drilling down into interactions that do not appear in a user’s social media timeline. His firm combs through Facebook news articles about a particular case or topic, cataloging every comment, reply, share as well as emojis or “likes,” in the hopes some were posted by a potential juror.

“The social media aspect can be enormously helpful in looking at people’s political motives,” said defense attorney Michael Bachner. He said Weinstein’s team will probably want to know about a potential juror’s ties to women’s causes, with “#MeToo being the obvious one.”

Consultants only use public information and focus on those with extremist views, said Roy Futterman of consulting firm DOAR.

“You’re looking for the worst juror,” he said.

Julieanne Himelstein, a former federal prosecutor, said the best vetting tool remains a lawyer’s questioning of a potential juror in the courtroom.

“That trumps all the sophisticated intelligence gathering anyone can do,” said Himelstein.

But trial veterans said that potential jurors are reluctant to admit unpopular viewpoints during voir dire, such as skepticism about workplace sexual harassment.

During questioning in a trial involving a drug company, consultant Christina Marinakis recalled a potential juror who said he did not have negative feelings toward pharmaceutical companies.

“We found he had a blog where he was just going off on capitalism and Corporate America and pharmaceutical companies especially,” said Marinakis, the director of jury research for Litigation Insights. The juror was dismissed.

Marinakis said the blog was written under a username, and only came to light by digging through the juror’s social media for references to pseudonyms.

Lawyers can reject an unlimited number of potential jurors if they show bias. Each side can typically use “peremptory” challenges to eliminate up to three potential jurors they believe will be unsympathetic, without providing a reason.

In a Canadian civil trial, jury consulting firm Vijilent discovered that a potential juror who appeared to be a stay-at-home mom with no history of social activism, in fact had been arrested three times for civil disobedience while promoting the causes of indigenous people.

“Unless you got into her social media, you wouldn’t have known that information,” said Vijilent founder Rosanna Garcia.

(Reporting by Tom Hals; additional reporting by Brendan Pierson and Gabriella Borter in New York; Editing by Noeleen Walder and Rosalba O’Brien)

Japanese women fight for right to wear glasses to work

Japanese women fight for right to wear glasses to work
By Beh Lih Yi

KUALA LUMPUR (Thomson Reuters Foundation) – Japanese women have taken to Twitter to demand the right to wear glasses to work after reports employers were imposing bans, in the latest social media outcry against rigid rules on women’s appearance.

The hashtag “glasses are forbidden” has been trending after a Japanese television show exposed businesses that were imposing bans on female staff.

“These are rules that are out of date,” one Twitter user posted under the hashtag, while another called the reasons given by employers “idiotic”.

One woman who works in restaurants tweeted that she was repeatedly told not to wear her glasses because it would appear “rude” and they did not go with the traditional kimono she wore.

The tweet, posted under the handle @wine_kimono last month, has since been shared nearly 13,000 times.

“If the rules prohibit only women to wear glasses, this is a discrimination against women,” Kanae Doi, the Japan director at global advocacy group Human Rights Watch, told the Thomson Reuters Foundation on Friday.

The latest outcry came after a campaign earlier this year that demanded Japanese companies stop forcing their female staff to wear high heels to work.

More than 21,000 people signed an online petition started by a Japanese actress earlier this year that called for a ban on compulsory high heels at work, in what has been known as the #KuToo movement.

In response, a Japanese minister said dress code expectations were “necessary and appropriate” in the workplace.

Japan was ranked 110 out of 149 countries in the World Economic Forum’s latest Global Gender Gap report, well behind other developed countries.

(Reporting by Beh Lih Yi @behlihyi; Editing by Claire Cozens. Please credit the Thomson Reuters Foundation, the charitable arm of Thomson Reuters, that covers humanitarian news, women’s and LGBT+ rights, human trafficking, property rights, and climate change. Visit http://news.trust.org)

U.S. social media firms say they are removing violent content faster

By David Shepardson

WASHINGTON (Reuters) – Major U.S. social media firms told a Senate panel Wednesday they are doing more to prevent to remove violent or extremist content from online platforms in the wake of several high-profile incidents, focusing on using more technological tools to act faster.

Critics say too many violent videos or posts that back extremist groups supporting terrorism are not immediately removed from social media websites.

Senator Richard Blumenthal, a Democrat, said social media firms need to do more to prevent violent content.

Facebook’s head of global policy management, Monika Bickert, told the Senate Commerce Committee its software detection systems have “reduced the average time it takes for our AI to find a violation on Facebook Live to 12 seconds, a 90% reduction in our average detection time from a few months ago.”

In May, Facebook Inc said it would temporarily block users who break its rules from broadcasting live video. That followed an international outcry after a gunman killed 51 people in New Zealand and streamed the attack live on his page.

Bickert said Facebook asked law enforcement agencies to help it access “videos that could be helpful training tools” to improve its machine learning to detect violent videos.

Earlier this month, the owner of 8chan, an online message board linked to several recent mass shootings, gave a deposition on Capitol Hill after police in Texas said they were “reasonably confident” the man who shot and killed 22 people at a Walmart in El Paso, Texas.

Facebook banned links to violent content that appeared on 8chan.

Twitter Inc public policy director Nick Pickles said the website suspended more than 1.5 million accounts for terrorism promotion violations between August 2015 and the end of 2018 with “more than 90% of these accounts are suspended through our proactive measures.”

Twitter was asked by Senator Rick Scott why the site allows Venezuelan President Nicolas Maduro to have an account given what he said were a series of brazen human rights violations. “If we remove that person’s account it will not change facts on the ground,” Pickles said, who added that Maduro’s account has not broken Twitter’s rules.

Alphabet Inc unit Google’s global director of information policy, Derek Slater, said the answer is “a combination of technology and people. Technology can get better and better at identifying patterns. People can help deal with the right nuances.”

Of 9 million videos removed in a three-month period this year by YouTube, 87% were flagged by artificial intelligence.

(Reporting by David Shepardson; Editing by Nick Zieminski)

U.S. social media firms to testify on violent, extremist online content

By David Shepardson

WASHINGTON (Reuters) – Alphabet Inc’s Google, Facebook Inc and Twitter Inc will testify next week before a U.S. Senate panel on efforts by social media firms to remove violent content from online platforms, the panel said in a statement on Wednesday.

The Sept. 18 hearing of the Senate Commerce Committee follows growing concern in Congress about the use of social media by people committing mass shootings and other violent acts. Last week, the owner of 8chan, an online message board linked to several recent mass shootings, gave a deposition on Capitol Hill.

The hearing “will examine the proliferation of extremism online and explore the effectiveness of industry efforts to remove violent content from online platforms. Witnesses will discuss how technology companies are working with law enforcement when violent or threatening content is identified and the processes for removal of such content,” the committee said.

Facebook’s head of global policy management Monika Bickert, Twitter public policy director Nick Pickles and Google’s global director of information policy Derek Slater are due to testify.

Facebook and Google both confirmed they will participate but declined to comment further. Twitter did not immediately comment.

In May, Facebook said it would temporarily block users who break its rules from broadcasting live video. That followed an international outcry after a gunman killed 51 people in New Zealand and streamed the attack live on his page.

Facebook said it was introducing a “one-strike” policy for use of Facebook Live, a service which lets users broadcast live video. Those who broke the company’s most serious rules anywhere on its site would have their access to make live broadcasts temporarily restricted.

Facebook has come under intense scrutiny in recent years over hate speech, privacy lapses and its dominant market position in social media. The company is trying to address those concerns while averting more strenuous action from regulators.

(Reporting by David Shepardson, Editing by Rosalba O’Brien and Tom Brown)

Twitter, Facebook accuse China of using fake accounts to undermine Hong Kong protests

FILE PHOTO: A 3-D printed Facebook logo is seen in front of displayed binary code in this illustration picture, June 18, 2019. REUTERS/Dado Ruvic/Illustration/File Photo

By Katie Paul and Elizabeth Culliford

(Reuters) – Twitter Inc and Facebook Inc said on Monday they had dismantled a state-backed information operation originating in mainland China that sought to undermine protests in Hong Kong.

Twitter said it suspended 936 accounts and the operations appeared to be a coordinated state-backed effort originating in China. It said these accounts were just the most active portions of this campaign and that a “larger, spammy network” of approximately 200,000 accounts had been proactively suspended before they were substantially active.

Facebook said it had removed accounts and pages from a small network after a tip from Twitter. It said that its investigation found links to individuals associated with the Chinese government.

Social media companies are under pressure to stem illicit political influence campaigns online ahead of the U.S. election in November 2020. A 22-month U.S. investigation concluded Russia interfered in a “sweeping and systematic fashion” in the 2016 U.S. election to help Donald Trump win the presidency.

The Chinese embassy in Washington and the U.S. State Department were not immediately available to comment.

The Hong Kong protests, which have presented one of the biggest challenges for Chinese President Xi Jinping since he came to power in 2012, began in June as opposition to a now-suspended bill that would allow suspects to be extradited to mainland China for trial in Communist Party-controlled courts. They have since swelled into wider calls for democracy.

Twitter in a blog post said the accounts undermined the legitimacy and political positions of the protest movement in Hong Kong.

Examples of posts provided by Twitter included a tweet from a user with photos of protesters storming Hong Kong’s Legislative Council building, which asked: “Are these people who smashed the Legco crazy or taking benefits from the bad guys? It’s a complete violent behavior, we don’t want you radical people in Hong Kong. Just get out of here!”

In examples provided by Facebook, one post called the protesters “Hong Kong cockroaches” and claimed that they “refused to show their faces.”

In a separate statement, Twitter said it was updating its advertising policy and would not accept advertising from state-controlled news media entities going forward.

Alphabet Inc’s YouTube video service told Reuters in June that state-owned media companies maintained the same privileges as any other user, including the ability to run ads in accordance with its rules. YouTube did not immediately respond to a request for comment on Monday on whether it had detected inauthentic content related to protests in Hong Kong.

(Reporting by Katie Paul in Aspen, Colorado, and Elizabeth Culliford in San Francisco; Additional reporting by Sayanti Chakraborty in Bengaluru; Editing by Lisa Shumaker)

Australia says no timeframe to decide case of Saudi teen asylum seeker

Australia's Foreign Minister Marise Payne speaks during a news conference at Australian Embassy in Bangkok, Thailand, January 10, 2019. REUTERS/Athit Perawongmetha

By Panu Wongcha-um and Patpicha Tanakasempipat

BANGKOK (Reuters) – Australian Foreign Minister Marise Payne said on Thursday there was no timeframe for the assessment of the case of Rahaf Mohammed al-Qunun, a Saudi woman who fled to Thailand saying she feared her family would kill her.

The U.N. refugee agency has referred Qunun to Australia for consideration for refugee resettlement.

“Following the UNHCR referrals, Australia is now going through the steps we are required to do in relation to the assessment process and then when that is complete an announcement will be made,” Payne said in Bangkok, after arriving on a visit arranged before Qunun sought asylum.

Rahaf Mohammed al-Qunun, a Saudi woman who claims to be fleeing her country and family, is seen in Bangkok, Thailand January 7, 2019 in this still image taken from a video obtained from social media. TWITTER/ @rahaf84427714/via REUTERS

Rahaf Mohammed al-Qunun, a Saudi woman who claims to be fleeing her country and family, is seen in Bangkok, Thailand January 7, 2019 in this still image taken from a video obtained from social media. TWITTER/ @rahaf84427714/via REUTERS

Qunun is staying in a Bangkok hotel under the care of the UNHCR.

She arrived in Thailand on Saturday and was initially denied entry. She had been intending to fly from there to Australia to seek asylum.

She soon started posting messages on Twitter from the transit area of Bangkok’s Suvarnabhumi airport saying she had “escaped Kuwait” and her life would be in danger if forced to return to Saudi Arabia.

Within hours, a campaign sprang up, spread by a loose network of online activists, and the world watched as she refused to board a flight to Saudi Arabia and barricade herself inside a transit lounge hotel room.

On Monday evening, Thai authorities allowed her to enter the country.

Her case has drawn attention to Saudi Arabia’s strict social rules, including a requirement that women have the permission of a male “guardian” to travel, which rights groups say can trap women and girls as prisoners of abusive families.

It comes at a time when Riyadh is facing unusually intense scrutiny from its Western allies over the killing of journalist Jamal Khashoggi at the Saudi consulate in Istanbul in October and over the humanitarian consequences of its war in Yemen.

‘AUSTRALIA’S CONCERN’

Payne’s visit has also thrown a spotlight on another refugee case, involving Bahrain footballer Hakeem AlAraibi, who has refugee status in Australia but was arrested at Bangkok airport last year after arriving for his honeymoon.

Bahrain made a request to have him extradited and he is in jail, waiting for a hearing to decide his case.

Payne withheld talks with Thai Deputy Prime Minister Prajin Juntong, who is also justice minister, and Foreign Minister Don Pramudwinai.

“I also appreciate the opportunity … to raise Australia’s concern about the detention of and possible return of Mr Hakeem AlAraibi to Bahrain,” Payne told reporters after the meeting.

“The Thai government is aware of the importance of this matter to Australia.”

AlAraibi was convicted for vandalizing a police station in Bahrain and sentenced to 10 years in prison in absentia.

“He has denied all wrongdoing as accused by the Bahrain government,” Nadthasiri Bergman, AlAraibi’s lawyer in Thailand told Reuters.

“He would be put in danger if he is sent back to Bahrain.”

World football governing body FIFA says AlAraibi should be freed and allowed to return to Australia where he plays for Melbourne football club Pascoe Vale in the second tier of the Australian League.

Activists have called on Thai authorities to “show humanity” to AlAraibi in the same way that they did to Qunun.

(This version of the story adds dropped word ‘agency’ in paragraph 2)

(Additional report by Panarat Thepgumpanat, Editing by Simon Cameron-Moore and Robert Birsel)

#SaveRahaf: Activists’ lightning campaign made Saudi teen’s flight a global cause

Rahaf Mohammed al-Qunun, a Saudi woman who claims to be fleeing her country and family, is seen in Bangkok, Thailand January 7, 2019 in this still image taken from a video obtained from social media. TWITTER/ @rahaf84427714/via REUTERS

By Patpicha Tanakasempipat and Panu Wongcha-um

BANGKOK (Reuters) – On Sunday morning, a new Twitter account was created by an 18-year-old Saudi woman denied entry into Thailand as she fled from what she said was an abusive family.

The first message from Rahaf Mohammed al-Qunun, in Arabic, was at 3:20 a.m. Thai time (2020 GMT Saturday) and posted from the transit area of Bangkok’s Suvarnabhumi airport. It said: “I am the girl who escaped Kuwait to Thailand. My life is in real danger if I am forced to return to Saudi Arabia.”

Within hours, a campaign sprung up on Twitter dubbed #SaveRahaf. Spread by a loose network of activists around the world, within 36 hours it prompted Thailand’s government to reverse a decision to force the young woman onto a plane that would return her to her family.

Qunun was allowed to enter Thailand and on Tuesday was beginning the process of seeking asylum in a third country through the U.N. refugee agency.

“Everybody was watching. When social media works, this is what happens,” said Phil Robertson, deputy Asia director for Human Rights Watch, of the international outcry.

Qunun’s family could not be reached to respond to her allegations of abuse. Reuters could not directly contact Qunun, but spoke to several confidants who described how the dramatic campaign unfolded across the world.

After her initial Tweet, Qunun posted nearly non-stop for five hours, saying she had been abused and threatened by her family.

Halfway around the world, retweets by Saudi Twitter users were noticed by Egyptian-American activist Mona Eltahawy in Montreal who began translating and retweeting Qunun’s Arabic tweets at 4 a.m. Thailand time, even though she was initially unsure if the account was authentic.

“(I was) doing my best to get attention to her because I could not live with myself if she was real and I ignored it,” Eltahawy told Reuters in an e-mail.

BANGKOK, MONTREAL, SYDNEY

About two hours later – 6 a.m. Sunday morning in Thailand but mid-afternoon in Australia – a Sydney-based video journalist noticed and retweeted Eltahawy’s translated messages.

The journalist, Sophie McNeill of Australia Broadcast Corp., began tweeting back to Qunun, and later the two began privately corresponding by direct message.

At 11 a.m. on Sunday in Thailand – eight hours after Qunun began tweeting – Human Rights Watch’s Robertson, who is based in Bangkok, also began tweeting about the case.

He also contacted Qunun directly and she replied.

“She said very clearly that she has suffered both physical and psychological abuse. She said she has made a decision to renounce Islam. And I knew once she said that, she is in serious trouble,” Robertson told Reuters.

Renouncing Islam is a crime punishable by death under the Saudi system of sharia, or Islamic law, though the punishment has not been carried out in recent memory.

By early Sunday afternoon, Robertson had notified the U.N. refugee agency in Thailand and several foreign embassies about the unfolding case, and they began to contact Thai authorities.

BARRICADED DOOR

At around the same time, journalist McNeill decided to fly to Thailand and try to meet Qunun.

“I’d never spoken to her before,” she told Reuters. “For me, it was so important that this was documented, and I wanted to be there and witness it.”

While McNeill boarded a flight from Sydney to Bangkok, Qunun was holed up in an airport transit hotel and afraid she would be forced onto the next flight back to Kuwait. She continued tweeting and also corresponding with Robertson of Human Rights Watch.

At around 5 p.m. Sunday, she was taken out of her room by Thai officials but later allowed to return.

“She filmed these two people talking to her,” said Robertson. “They said to her very clearly that they will put her on the Kuwait Airways flight KU 412 leaving (Monday) at 11:15 a.m.”

By this time, global media outlets had picked up on the story and Thai immigration officials were confirming that Qunun was to be expelled on Monday morning.

At about 1 a.m. Monday morning, Qunun posted a video of herself pushing a table to barricade her hotel room door.

Saudi teen Rahaf Mohammed al-Qunun is seen with Thai immigration authorities at a hotel inside Suvarnabhumi Airport in Bangkok, Thailand January 7, 2019. Thailand Immigration Police via REUTERS

Saudi teen Rahaf Mohammed al-Qunun is seen with Thai immigration authorities at a hotel inside Suvarnabhumi Airport in Bangkok, Thailand January 7, 2019. Thailand Immigration Police via REUTERS

THREATENING LANGUAGE

McNeill arrived in Thailand early on Monday and managed to join Qunun in her hotel room.

“When it became clear that she wasn’t going to leave, I decided it was important to stay and have someone documenting what was going on,” McNeill said.

Qunun refused to open the door when various officials came to escort her to the Kuwait Airways flight.

“We were inside the room and there were numerous people coming to the door … There were several Arabic speakers who came and were using threatening language to try and force her back on the plane,” McNeill recalled.

The flight to Kuwait City left without Qunun.

At 3:30 p.m. on Monday, Thailand’s immigration chief Surachate Hakparn held a press conference at the airport for dozens of Thai and international media representatives gathered in the transit area.

After a day of insisting that Qunun must be sent back under Thai law, Surachate said she would not be immediately be expelled since she could be in danger and he would meet U.N. officials to discuss her case.

United Nations High Commissioner for Refugees (UNHCR) country representative Giuseppe de Vincentiis arrived at the airport at about 5 p.m. on Monday to meet Thai officials and Qunun herself.

By about 7:30 p.m on Monday, Surachate told reporters Qunun would be allowed to enter Thailand and apply for asylum in a third country.

The UNHCR said on Tuesday that it would take time to process Qunun’s application, and its officials continued to interview her at an undisclosed location.

Saudi Arabia on Tuesday denied on its Twitter account that its embassy in Thailand had asked for Qunun to be extradited, although Surachate had said the previous day the embassy had been in contact with Thai immigration before her arrival from Kuwait.

The Saudi embassy in Bangkok declined to comment on Qunun’s case when contacted by Reuters on Monday and could not be reached on Tuesday.

But on Tuesday, the Thai immigration office released a video clip of its officials meeting Saudi diplomats to discuss the case.

“When she first arrived in Thailand, she opened a new site (account) and the followers reached about 45,000 within one day,” a Saudi official speaking in Arabic through a translator tells Thai officials in the video.

“I wish you had taken her phone, it would have been better than (taking) her passport,” the official said.

(Additional reporting by Stephen Kalin in Riyadh, Editing by Raju Gopalakrishnan)

Special Report: How Iran spreads disinformation around the world

FILE PHOTO: Iran's national flags are seen on a square in Tehran

By Jack Stubbs and Christopher Bing

LONDON/WASHINGTON (Reuters) – Website Nile Net Online promises Egyptians “true news” from its offices in the heart of Cairo’s Tahrir Square, “to expand the scope of freedom of expression in the Arab world.”

Its views on America do not chime with those of Egypt’s state media, which celebrate Donald Trump’s warm relations with Cairo. In one recent article, Nile Net Online derided the American president as a “low-level theater actor” who “turned America into a laughing stock” after he attacked Iran in a speech at the United Nations.

Until recently, Nile Net Online had more than 115,000 page-followers across Facebook, Twitter and Instagram. But its contact telephone numbers, including one listed as 0123456789, don’t work. A Facebook map showing its location dropped a pin onto the middle of the street, rather than any building. And regulars at the square, including a newspaper stallholder and a policeman, say they have never heard of the website.

The reason: Nile Net Online is part of an influence operation based in Tehran.

It’s one of more than 70 websites found by Reuters which push Iranian propaganda to 15 countries, in an operation that cybersecurity experts, social media firms and journalists are only starting to uncover. The sites found by Reuters are visited by more than half a million people a month and have been promoted by social media accounts with more than a million followers.

The sites underline how political actors worldwide are increasingly circulating distorted or false information online to influence public opinion. The discoveries follow allegations that Russian disinformation campaigns have swayed voters in the United States and Europe. Advisers to Saudi Arabia’s crown prince and the army in Myanmar are also among those using social media to distribute propaganda and attack their enemies. Moscow has denied the charges; Riyadh and Yangon have not commented.

Former CIA director John Brennan told Reuters that “countries around the globe” are now using such information warfare tactics.

“The Iranians are sophisticated cyber players,” he said of the Iranian campaign. “There are elements of the Iranian intelligence services that are rather capable in terms of operating (online).”

Traced by building on research from cybersecurity firms FireEye and ClearSky, the sites in the campaign have been active at different times since 2012. They look like normal news and media outlets, but only a couple disclose any Iranian ties.

Reuters could not determine whether the Iranian government is behind the sites; Iranian officials in Tehran and London did not reply to questions.

But all the sites are linked to Iran in one of two ways. Some carry stories, video and cartoons supplied by an online agency called the International Union of Virtual Media (IUVM), which says on its website it is headquartered in Tehran. Some have shared online registration details with IUVM, such as addresses and phone numbers. Twenty-one of the websites do both.

Emails sent to IUVM bounced back and telephone numbers the agency gave in web registration records did not work. Documents available on the main IUVM website say its objectives include “confronting with remarkable arrogance, western governments and Zionism front activities.”

Nile Net Online did not respond to questions sent to the email address on its website. Its operators, as well as those of the other websites identified by Reuters, could not be located. Previous owners identified in historical registration records could not be reached. The Egyptian government did not respond to requests for comment.

“UNSPOKEN TRUTH”

Some of the sites in the Iranian operation were first exposed in August by companies including Facebook, Twitter and Google’s parent, Alphabet after FireEye found them. The social media companies have closed hundreds of accounts that promoted the sites or pushed Iranian messaging. Facebook said last month it had taken down 82 pages, groups and accounts linked to the Iranian campaign; these had gathered more than one million followers in the United States and Britain.

But the sites uncovered by Reuters have a much wider scope. They have published in 16 different languages, from Azerbaijani to Urdu, targeting Internet users in less-developed countries. That they reached readers in tightly controlled societies such as Egypt, which has blocked hundreds of news websites since 2017, highlights the campaign’s reach.

The Iranian sites include:

* A news site called Another Western Dawn which says its focus is on “unspoken truth.” It fooled the Pakistani defense minister into issuing a nuclear threat against Israel; * Ten outlets targeting readers in Yemen, where Iran andU.S. ally Saudi Arabia have been fighting a proxy conflict since civil war broke out in 2015; * A media outlet offering daily news and satirical cartoons in Sudan. Reuters could not reach any of its staff; * A website called Realnie Novosti, or “Real News,” for Russian readers. It offers a downloadable mobile phone app but its operator could not be traced. The news on the sites is not all fake. Authentic stories sit alongside pirated cartoons, as well as speeches from Iran’s Supreme Leader Ayatollah Ali Khamenei. The sites clearly support Iran’s government and amplify antagonism to countries opposed to Tehran – particularly Israel, Saudi Arabia and the United States. Nile Net’s “laughing stock” piece was copied from an Iranian state TV network article published earlier the same day.

Some of the sites are slapdash. The self-styled, misspelled “Yemen Press Agency” carries a running update of Saudi “crimes against Yemenis during the past 24 hours.” Emails sent to the agency’s listed contact, Arafat Shoroh, bounced back. The agency’s address and phone number led to a hotel in the Yemeni capital, Sana’a, whose staff said they had never heard of Shoroh.

The identity or location of the past owners of some of the websites is visible in historical Internet registration records: 17 of 71 sites have in the past listed their locations as Iran or Tehran, or given an Iranian telephone or fax number. But who owns them now is often hidden, and none of the Iranian-linked operators could be reached.

More than 50 of the sites use American web service providers Cloudflare and OnlineNIC – firms that provide website owners with tools to shield themselves from spam and hackers. Frequently, such services also effectively conceal who owns the sites or where they are hosted. The companies declined to tell Reuters who operates the sites.

Under U.S law, hosting and web services companies are not generally liable for the content of sites they serve, said Eric Goldman, co-director of the High Tech Law Institute at Santa Clara University. Still, since 2014, U.S. sanctions on Iran have banned “the exportation or re-exportation, directly or indirectly, of web-hosting services that are for commercial endeavors or of domain name registration services.”

Douglas Kramer, general counsel for Cloudflare, said the services it provides do not include web-hosting services. “We’ve looked at those various sanctions regimes, we are comfortable that we are not in violation,” he told Reuters.

A spokesman for OnlineNIC said none of the sites declared a connection to Iran in their registration details, and the company was in full compliance with U.S. sanctions and trade embargoes.

The U.S. Treasury’s Office of Foreign Assets Control (OFAC) declined to comment on whether it planned an investigation.

ANOTHER WESTERN DAWN

The Kremlin is widely seen as the superpower in modern information warfare. From what is known so far, Russia’s influence operation – which Moscow denies – dwarfs Iran’s. According to Twitter, nearly 4,000 accounts connected to the Russian campaign posted over 9 million tweets between 2013 and 2018, against over 1 million tweets from fewer than 1,000 accounts believed to originate in Iran.

Even though the Iranian operation is smaller, it has had impact on volatile topics. AWDnews – the site with the focus on “unspoken truth” – ran a false story in 2016 which prompted Pakistan’s defense minister to warn on Twitter he had the weapons to nuke Israel. He only found out that the hoax was part of an Iranian operation when contacted by Reuters.

“It was a learning experience,” said the deceived politician, 69-year-old Khawaja Asif, who left Pakistan’s government earlier this year. “But one can understand that these sorts of things happen because fake news has become something huge. It’s something which anyone is capable of now, which is very dangerous.”

Israeli officials did not respond to a request for comment.

AWDnews publishes in English, French, Spanish and German and, according to data from web analytics company SimilarWeb, receives around 12,000 unique visitors a month. Among others who shared stories from AWDnews and the other websites identified by Reuters were politicians in Britain, Jordan, India, and the Netherlands; human-rights activists; an Indian music composer and a Japanese rap star.

In August 2015, an official account for a European department of the World Health Organization (WHO) tweeted an AWDnews story. Annalisa Buoro, secretary for the WHO’s European Office for Investment for Health and Development, said the person running the department’s Twitter account at the time did not know the website was part of an Iranian campaign.

She said the tweet had gone out when the account had a relatively small following, limiting the damage, but “on the other hand, I am very concerned … because as a UN agency we have a huge responsibility.”

JOBS FOR WOMEN

FireEye, a U.S. cybersecurity firm, originally named six websites as part of the Iranian influence operation. Reuters examined those sites, and their content led to the Tehran-based International Union of Virtual Media.

IUVM is an array of 11 websites with names such as iuvmpress, iuvmapp and iuvmpixel. Together, they form a library of digital material, including mobile phone apps, items from Iranian state media and pictures, video clips and stories from elsewhere on the web, which support Tehran’s policies.

Tracking usage of IUVM content across the Internet led to sites which have used its material, registration details, or both. For instance, 22 of the sites have shared the same phone number, which does not work and has also been listed for IUVM. At least seven have used the same address, which belongs to a youth hostel in Berlin. Staff at the hostel told Reuters they had never heard of the sites in question. The site operators could not be reached to explain their links with IUVM.

Two sites even posted job advertisements for IUVM, inviting applications from women with “ability to work effectively and knowledge in dealing with social networks and (the) Internet.”

DEMOLISHED HOME

One of IUVM’s most popular users is a site called Sudan Today, which SimilarWeb data shows receives almost 150,000 unique visitors each month. On Facebook, it tells its 57,000 followers that it operates without political bias. Its 18,000 followers on Twitter have included the Italian Embassy in Sudan, and its work has been cited in a report by the Egyptian Electricity Ministry.

The office address registered for Sudan Today in 2016 covers a whole city district in north Khartoum, according to archived website registration details provided by WhoisAPI Inc and DomainTools LLC. The phone number listed in those records does not work.

Reuters could not trace staff members named on Sudan Today’s Facebook page. The five-star Corinthia hotel in central Khartoum, where the site says it hosted an anniversary party last year, told Reuters no such event took place. And an address listed on one of its social media accounts is a demolished home.

Sudan used to be an Iranian ally but has changed sides to align itself with Saudi Arabia, costing Tehran a foothold in the Horn of Africa just as it becomes more isolated by the West. In that environment, Iran sees itself as competing with Israel, Saudi Arabia and the United States for international support, and is taking the fight online, said Ariane Tabatabai, a senior associate and Iran expert at the Center for Strategic and International Studies in Washington, D.C.

Headlines on Sudan Today’s homepage include a daily round-up of stories from local newspapers and Ugandan soccer results. It also features reports on bread prices – which doubled in January after Khartoum eliminated subsidies, triggering demonstrations.

Ohad Zaidenberg, senior researcher at Israeli cybersecurity firm ClearSky, said this mixture of content provides the cover for narratives geared at influencing a target audience’s attitudes and perceptions.

The site also draws attention to Saudi Arabia’s military actions in Yemen. Since Sudanese President Omar al-Bashir ended his allegiance with Iran he has sent troops and jets to join Saudi-led forces in the Yemeni conflict.

One cartoon from IUVM published by Sudan Today in August shows Donald Trump astride a military jet with an overflowing bag of dollar bills tucked under one arm. The jet is draped with traditional Saudi dress and shown dropping bombs on a bloodstained map of Yemen. The map is littered with children’s toys and shoes.

Turkish cartoonist Mikail Çiftçi drew the original. He told Reuters he did not give Sudan Today permission to use it.

Alnagi Albashra, a 28-year-old software developer in Khartoum, said he likes to read articles on Sudan Today in the evenings when waiting for his baby to fall asleep. But he and three other Sudan Today readers reached by Reuters had no idea who was behind the site.

“This is a big problem,” he said. “You can’t see that they are not in Sudan.”

Government officials in Khartoum, the White House, the Italian Embassy and the Egyptian Electricity Ministry did not respond to requests for comment.

BACKBONE

It is unclear who globally is tasked with responding to online disinformation campaigns like Iran’s, or what if any action they should take, said David Conrad, chief technology officer at ICANN, a non-profit which helps manage global web addresses.

Social media accounts can be deleted in bulk by the firms that provide the platforms. But the Iranian campaign’s backbone of websites makes it harder to dismantle than social media because taking down a website often requires the cooperation of law enforcement, Internet service providers and web infrastructure companies.

Efforts by social media companies in the United States and Europe to tackle the campaign have had mixed results.

Shortly after being contacted by Reuters, Twitter suspended the accounts for Nile Net Online and Sudan Today. “Clear attribution is very difficult,” a spokeswoman said but added that the company would continue to update a public database of tweets and accounts linked to state-backed information operations when it had new information.

Google did not respond directly to questions about the websites found by Reuters. The company has said it identified and closed 99 accounts which it says are linked to Iranian state media. “We’ve invested in robust systems to identify influence operations launched by foreign governments,” a spokeswoman said.

Facebook said it was aware of the websites found by Reuters and had removed five more Facebook pages. But a spokesman said that based on Facebook user data, the company was not yet able to link all the websites’ accounts to the Iranian activity found earlier. “In the past several months, we have removed hundreds of Pages, Groups, and accounts linked to Iranian actors engaging in coordinated inauthentic behavior. We continue to remove accounts across our services and in all relevant languages,” he said.

Accounts linked to the Iranian sites remain active online, especially in languages other than English. On Nov. 30, 16 of the Iranian sites were still posting daily updates on Facebook, Twitter, Instagram or YouTube – including Sudan Today and Nile Net Online. Between them, the social media accounts had more than 700,000 followers.

(Additional reporting by Nadine Awadalla in Cairo, Erich Knecht and Khalid Abdelaziz in Khartoum, Bozorgmehr Sharafedin Nouri and Ryan McNeill in London; Edited by Sara Ledwith)

Facebook, Google to tackle spread of fake news, advisors want more

FILE PHOTO - Commuters walk past an advertisement discouraging the dissemination of fake news at a train station in Kuala Lumpur, Malaysia March 28, 2018. REUTERS/Stringer

By Foo Yun Chee

BRUSSELS (Reuters) – Facebook, Google, and other tech firms have agreed on a code of conduct to do more to tackle the spread of fake news, due to concerns it can influence elections, the European Commission said on Wednesday.

Intended to stave off more heavy-handed legislation, the voluntary code covers closer scrutiny of advertising on accounts and websites where fake news appears, and working with fact checkers to filter it out, the Commission said.

But a group of media advisors criticized the companies, also including Twitter and lobby groups for the advertising industry, for failing to present more concrete measures.

With EU parliamentary elections scheduled for May, Brussels is anxious to address the threat of foreign interference during campaigning. Belgium, Denmark, Estonia, Finland, Greece, Poland, Portugal, and Ukraine are also all due to hold national elections next year.

Russia has faced allegations – which it denies – of disseminating false information to influence the U.S. presidential election and Britain’s referendum on European Union membership in 2016, as well as Germany’s national election last year.

The Commission told the firms in April to draft a code of practice or face regulatory action over what it said was their failure to do enough to remove misleading or illegal content.

European Digital Commissioner Mariya Gabriel said on Wednesday that Facebook, Google, Twitter, Mozilla, and advertising groups – which she did not name – had responded with several measures.

“The industry is committing to a wide range of actions, from transparency in political advertising to the closure of fake accounts and …we welcome this,” she said in a statement.

The steps also include rejecting payment from sites that spread fake news, helping users understand why they have been targeted by specific ads, and distinguishing ads from editorial content.

But the advisory group criticized the code, saying the companies had not offered measurable objectives to monitor its implementation.

“The platforms, despite their best efforts, have not been able to deliver a code of practice within the accepted meaning of effective and accountable self-regulation,” the group said, giving no further details.

Its members include the Association of Commercial Television in Europe, the European Broadcasting Union, the European Federation of Journalists and International Fact-Checking Network, and several academics.

(Reporting by Foo Yun Chee; editing by Philip Blenkinsop and John Stonestreet)