Revelations 13:14 “…by the signs that it is allowed to work in the presence of the beast it deceives those who dwell on earth…”
Important Takeaways:
- CEO FIRES 90 PERCENT OF SUPPORT STAFF, SAYING AI OUTPERFORMS THEM
- Suumit Shah, a 31-year-old CEO of an e-commerce platform called Dukaan based in India, is getting torn to shreds online for firing 90 percent of the company’s customer support staff after arguing that an AI chatbot had outperformed them.
- “We had to layoff [sic] 90 percent of our support team because of this AI chatbot,” he tweeted. “Tough? Yes. Necessary? Absolutely.”
- In a lengthy Twitter thread laden with screenshots from action movies such as “iRobot” and “Limitless,” Shah argued that response times plummeted from over two hours to less than two minutes thanks to the AI chatbot.
- Shah, however, told Insider that he had no choice — though he did say he regretted posting about the layoffs on social media.
- “Over time, everybody will start doing this,” he said. “It’s not just us. Maybe I’m just too straightforward to have put it on Twitter.”
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